Data protection privacy policy
How we use your data
Sharing information
We may be required to share some or all of that information with the Legal Aid Agency and / or with our quality assurance auditors.
We may need to share some or all of your information with quality assurance auditors for the purposes of their assessment of whether we are adhering to quality standards. Any examination will be strictly controlled and will be shared for the sole purpose of ensuring that our handling of your matter meets the requirements of the quality standard. Please let us know if you are happy for us to share that information.
We may wish to contact you in the future about our other services. Please let us know if you are happy to receive that information.
We may have to share some or all of your information with other third parties. This may include barristers; experts; and others who we need to instruct to assist us with your matter, the Legal Ombudsman (if you complain about our services) and the Solicitors Regulation Authority (the statutory body that regulates solicitors). In doing so we will always take care to ensure that your information remains confidential and safe. We will liaise with you during your case about which experts, barristers and other third parties we instruct on your behalf. Further details are set out in our Terms and Conditions.
Your Rights
You have rights under the General Data Protection Regulation and these include the right to be informed what information we hold about you (though obviously it is likely that you will have provided with such information as we hold). If you believe that the information we hold is wrong or out of date, please let us know and we will update it.
How long will we hold your data?
We will only hold your information for as necessary to provide you with legal services and then for only as long as we are required either contractually or under our regulatory obligations in common with other Solicitors. This will not be more than six years after the end of your case / matter. After this time, we will confidentially destroy all information that we hold about you (please see our terms and conditions which set out our procedures relating to storage and retrieval) other than your name, address and date of birth which we will be obliged to continue to hold for the purposes of ensuring that we never act for another client where doing so would conflict with our obligations of confidentiality to you.
Complaints procedure
If you are unhappy about any aspect of your case or anyone you have seen at our office then please try to discuss this with the fee earner involved, either on the telephone or in writing. Miss Duke is the partner responsible for any complaints arising and if the matter cannot be resolved with the fee earner, then you should contact Mr. Davison.
If the problem lies with either of the above, then you should contact the other partner within the firm.
Either way, a response to your complaint will be received within 14 days from receipt of the same.
At the conclusion of the complaint process, if we are unable to deal with any complaints to your satisfaction, you have the right to ask the Legal Ombudsman to consider the complaint. They can be contacted at www.legalombudsman.org.uk or by telephoning 0300 555 0333. Their address is PO Box 6806 Wolverhampton WV1 9WJ. Normally you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your compliant